Subsidence Specialist

Assess damage, determine probable cause and policy liability

Determine further investigations and monitoring, where necessary, and any remedial or temporary works required

Provide initial report to agreed standards

Attend re-visits as required and report to agreed standards

Implement engineering audit recommendations

Process claims in accordance with SMS’s philosophy, standards, service levels and complaints procedure

Update all relevant information in iSubs our client management system, engineering or other

Maintain high standard of communication at all times, both internally and externally

Meet key performance indicators (KPIs)

Assist Claims Management Unit to proactively progress claims

Is able to respond positively to varying clients’ requirements and changes in the wider business environment

Problem/complaint resolution

Any other reasonable duties required by your manager

Chartered status in a building, engineering or surveying discipline or similar

Cert C11 Qualified

Have good technical skills and problem solving ability to recognise difficulties and take proactive measures

Have strong organisation and time management skills; to be able to deliver on a variety of actions to tight timescales

Have good dispute resolution handling skills to manage disputes effectively and proactively

Strong computer literacy skills to make effective use of a variety of ICT platforms and applications

Have an ability to work on own as well as part of a team

Experience within construction and different repair methods, both technical and commercial

Adding new and exciting talent to the Group is absolutely key to our continued success. We’re a positive, can-do organisation, and we recognise that people work better when work is fun – we want them to enjoy every day. Our people are our biggest asset, and we encourage fresh, creative thinking to drive our innovative outlook and market-leading solutions. We all strive to create an ethos in which initiative and great ideas can get ahead.

We invest heavily in our people so they can enjoy continuous development. Ours is a people business, and it’s people who make the difference. We are an equal opportunity employer and value diversity at our company. We do not discriminate and take positive steps to create an inclusive culture.

Together we’re stronger – It’s important to be collaborative. We all work better when we work together as one team. Trust in yourself and your colleagues around you. By working as one we will always be able to achieve more.

Can-do – We’re a proactive, can-do organisation. We actively create a positive and happy place to work and are a great organisation to be part of. We recognise that everyone works better when work is enjoyable. We believe anyone can make a difference.

Above and beyond –  Feel empowered to innovate and inspire those around you. We look to challenge convention and consistently strive to make a positive difference. Go above and beyond what people thought was possible to surpass expectation.

Customer first – Customers are at the heart of our business. We aim to shape and affect people’s lives for the better. Our focus of people-powered by technology gives us complete clarity of vision. Improving the customer experience means everything to us.