Subsidence Specialist

We are a leading specialist, renowned for providing technically advance and cost effective solutions to our clients. Your role is to provide technical advice, support and guidance to our clients as well as proposing bespoke solutions in a friendly and professional manner.

Key responsibilities

• Carry out initial inspections of insurance claims either in person or remotely
• Assess damage, determine probable cause and policy liability
• Determine further investigations and monitoring, where necessary, and any remedial or temporary works required
• Provide initial report to agreed standards
• Attend re-visits as required and report to agreed standards
• Implement engineering audit recommendations
• Process claims in accordance with SMS’s philosophy, standards, service levels and complaints procedure
• Update all relevant information in iSubs our client management system, engineering or other
• Maintain high standard of communication at all times, both internally and externally
• Meet key performance indicators (KPIs)
• Assist Claims Management Unit to proactively progress claims
• Is able to respond positively to varying clients’ requirements and changes in the wider business environment
• Problem/complaint resolution
• Any other reasonable duties required by your manager.

Subsidence Specialist job description 2025