Mitigation Co-ordinator

An exciting opportunity has arisen to work within our Property & Insurance Support Services team as a Mitigation Coordinator. We are looking for a dynamic individual with a high attention to detail who is a proactive problem solver and is able to multitask effectively.

Specifically this role will: 

• Assist with the delivery of services and products to meet client deliverables in regard to established standards and KPIs.
• Daily management of handling allocated case loads including dashboard and queries by both phone and email.
• Ensure quality assurance of projects and services enabling high levels of customer satisfaction.
• Liaise with 3rd parties including councils, tree officers, solicitors and the general public.
• Monitor the progress of all workloads to ensure they are resolved in a timely manner, whilst maintaining detailed records of all communication and documentation.
• Inbound & outbound telephone calls.
• Raise invoices along with proofing and issuing final reports to the clients.

The person and experience:
The successful applicant must have a high attention to detail, along with a thirst for knowledge and will have the relevant experience:

• Office administration.
• Use of web-based databases.
• Working within insurance or property management sector, managing case loads is desirable but not essential.

Skills and Aptitudes:

• Competent and confident telephone manner.
• Excellent verbal and written communication skills.
• Be competent at taking instruction and delivering.
• Excellent personal effectiveness, and the ability to meet deadlines.
• Problem solving skills.
• Highly competent in the use of MS Office, specifically Excel, Word and Outlook.
• GCSE Maths & English A-C (or equivalent).

Behavioural Skills:

• Ability to take responsibility for their role in the business.
• Focused, ensuring compliance and quality is maintained.
• Assertive, pro-active and self-motivated.
• High attention to detail whilst maintaining the ability to see the bigger picture.
• Excellent interpersonal skills specifically relating to client liaison and engagement with co-workers.
• A team player with a can-do attitude, and who can motivate others.

Apply with covering letter and CV to nikki.scarfe@propertyrisk.co.uk