Supply & Procurement

The supply and procurement interest group are working on the production of an information paper to provide advice on issues relating to the management of suppliers delivering a subsidence claim handling service. 

The intention of this document is to help Insurers to capitalise on the guidance offered in “A Practical Guide to the Procurement of Subsidence Claims Handling and Related Services”.  

The scope of the document is described by the proposed headings below and a draft for the first three sections is currently subject to group review.

SUPPLY CHAIN MANAGEMENT OF THE TECHNICAL SUBSIDENCE CLAIM PROCESS

(An information paper to promote discussion and to provide a source of ideas to reduce costs, increase profitability and to improve customer satisfaction and retention)

1. INTRODUCTION 
2. WHAT OUTCOMES ARE BEING SOUGHT BY ALL PARTIES? 
3. WHAT ARE THE CURRENT OBSTACLES TO ACHIEVING THE DESIRED OUTCOMES?
4. HOW CAN THE OBSTACLES TO THE DESIRED OUTCOMES BE OVERCOME?
5. SUMMARY