Customer Focus

Chairman: Nigel Barham (GAB Robins)

The group aims to:

• Provide guidance on FSA (Financial Services Authority) requirements and TCF (Treating Customers Fairly) as applied to subsidence
• Complile and distribute useful notes and guidelines on customer service matters that will assist members
• Be a focal point for customer issues through the website, subsidence guides, training days etc
• Encourage feedback on customer matters and disseminate same to members i.e share ideas and best practice

The members of the group are:

Subsidence Forum Customer Charter